Frequently Asked Questions
Everything you need to know about your 525 shopping experience.
What is your shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I process a return or exchange?
You can return unworn items with tags attached within 30 days of delivery. Visit our online return portal to generate a prepaid shipping label and start your exchange or refund process.
How should I care for my 525 knitwear?
To maintain the quality of our signature knits, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Check the specific care label on your garment for detailed instructions.
Do you offer international shipping?
Yes, 525 ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.